Customer Focused Customer Service Strategies Handbook Workshop 
Storyminers
JULY 6, 2020
He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week.
Storyminers
JULY 6, 2020
He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week.
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