Customer Focused Customer Service Representative Magazine Social Media 
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NOVEMBER 16, 2018
The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. On the other hand, poor customer service can cost companies dear. Quality Over Speed.
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JUNE 30, 2020
Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place.
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