Customer Experience Professionals Customer Focused Customer Retention Customer Voice 
ijgolding
MAY 23, 2016
The ability of a company to robustly and continuously capture a ‘fact based’ understanding of how capable they are of meeting customer needs and expectations is critical if they have a desire to achieve customer focused success.
Pointillist
AUGUST 18, 2021
I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. But it’s the addition of the fourth voice that is the final point I’ll make.
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