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Shaping Your Mobile Customer Service Strategy

Brad Cleveland Blog

It represents a serious threat to organizations that don’t evolve their services, but is a significant opportunity for those who shape strategies that meet or redefine customer expectations. Here’s a guide to getting started right.

article thumbnail

Shaping Your Mobile Customer Service Strategy

Brad Cleveland Blog

It represents a serious threat to organizations that don’t evolve their services, but is a significant opportunity for those who shape strategies that meet or redefine customer expectations. Here’s a guide to getting started right.

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Mobile Customer Service: New Statistics from ICMI

Brad Cleveland Blog

Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.

article thumbnail

Mobile Customer Service: New Statistics from ICMI

Brad Cleveland Blog

Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.