Customer Care, Interaction, Mobile Customer Service and Self Service

Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions

Natalie Petouhof

FEBRUARY 22, 2016

announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Cloud-base Voice and Mobile Self-Service. The combination of Contact Solutions and Verint will increase the value proposition that customers of both companies receive. Verint ® Systems Inc.

Self Service

Self Service Customer Experience Customer Service Omni-Channel

75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

FEBRUARY 16, 2022

When served with a positive customer experience, 72% of consumers tend to share it with at least six. 74% of customers are likely to buy a product based just on a favorable CX. Current customer interactions are 85% AI-powered. Providing a high-quality customer experience can save up to 33% of customer service costs.

Customer Experience

Customer Experience Social Media B2B e-support

Customer Experience Update

Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions

75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

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