Call Center Pros

AUGUST 27, 2018

We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. Take a look at this book list to learn from the experts about customer service and customer success.

Customer Service 40

Customer Service Call Center Loyalty Customer Service Strategies 40

SmartKarrot

SEPTEMBER 8, 2021

When you put your customer at the heart of everything, you tend to understand a customer better, delve into their surveys and data, personas, and route through their journey mapping. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience.

Customer Experience 11

Customer Experience Social Media Customer Journeys Customers 11

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He authored the Customer Success book for Wiley! Show podcast and a regular contributor to Forbes. Kate Leggett. Nick Mehta.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He authored the Customer Success book for Wiley! Show podcast and a regular contributor to Forbes. Kate Leggett. Nick Mehta.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130