Customer Base Customer Service Representative Customer Service Strategies Net Promoter Score 
InMoment XI
OCTOBER 10, 2023
Consider a customer’s feeling of being valued or their sense of trust in a brand. While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments.
NobelBiz
APRIL 3, 2023
As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customer service strategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions.
SurveySparrow
JANUARY 27, 2021
Once you document everything, you would know exactly what you have to do with your customer service strategy. Any strategy works best only when your customer service team is working towards some specified metrics. Number of customer complaints after receiving service. Net Promoter Score.
Expert insights. Personalized for you.
260 
Let's personalize your content