Remove Consumers Remove Mobile Customer Service Remove Video Remove Wait Times
article thumbnail

Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. embraced the capabilities of their customers’ smartphones and applied the omnichannel 21st-century mentality to their customer service.

article thumbnail

Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. embraced the capabilities of their customers’ smartphones and applied the omnichannel 21st-century mentality to their customer service.

article thumbnail

It’s Time for Seamless Mobile Customer Service

GetFeedback

Today, customer service goes beyond the call center. And with more and more customers doing their shopping online, it’s not just about the brick and mortar customer experience either. A consumer survey by Imprint Plus found that 32.5% 6 Ways to Provide Outstanding Mobile Customer Service.