Consumers Interaction Virtual Agent Virtual Call Center 
Win the Customer
DECEMBER 15, 2015
We’ve also seen more companies use preemptive service to resolve our issues with minimal interaction like when smartphones tell us a bug has been fixed and to update our operating system to resolve it. Customer experience continues down a path of rapidly advancing technology with trends pointing to a virtual experience.
Magellan Solutions
JULY 29, 2021
First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. No longer would they tolerate endless hold times, obtuse service agents, or handoffs. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads.
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