InMoment XI
JANUARY 4, 2024
It can be argued that the customer experience is more important in retail than any other industry. Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace.
CX Accelerator
JULY 22, 2019
To find out the answers to these questions and more, it’s important to ask customers and listen to what their responses are. Companies often use a number scale (one through five) to rank customer responses. On the other hand, open-ended questions are more time consuming, but they can also produce valuable insights.
CX Accelerator
JULY 22, 2019
To find out the answers to these questions and more, it’s important to ask customers and listen to what their responses are. Fortunately, tools do exist that collect direct customer feedback, or Voice of Customer (VoC), which can give insight as to the level of service they received so operations can be enhanced.
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