Maz Iqbal

JULY 28, 2014

While an automated phone system may improve an organisation’s operational efficiencies, it rarely improves the customer experience. That you look into my eyes and connect with me, even if only for a seconds. In light of the Comcast call that went viral I invite you to listen to these wise words (bolding is my work).

Customer Philosophy 92

Customer Philosophy CRM Customer Centricity Customer Retention 92

ProProfs Chat

MARCH 26, 2020

But, when it comes to customers, there are very few companies who understand the importance of standing out of the crowd and making customers feel delighted. Take Tesco Express, for example; they have a habit of replying to negative customer posts with smart, witty comments. So, how do you create a good customer philosophy? .

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52

Maz Iqbal

APRIL 23, 2016

In this book Richard set out a 3 step model (the greet, the assist, the leave-behind) for making a human connection with customers through every customer interaction. Shapiro".

Connections 48

Connections Customers Interaction Customer Philosophy 48

Maz Iqbal

APRIL 23, 2016

In this book Richard set out a 3 step model (the greet, the assist, the leave-behind) for making a human connection with customers through every customer interaction. Shapiro".

Connections 48

Connections Customers Interaction Customer Philosophy 48