“That’s Not My Department” and 10 Other Phrases Customers Hate
ShepHyken
MARCH 14, 2018
Since customer service has become a center of attention for most companies (even though some still don’t get it right), “That’s not my department” is being heard less and less. That said, there are still plenty of other phrases and words we, as customers, hate to hear. The wait time is 45 minutes.”
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