Chatbots Customer Confidence Customer Relationship Management Feedback 
Magellan Solutions
NOVEMBER 27, 2023
Think of proactive communication as a friendly chat that your business starts. It involves reaching out to customers before they reach out to you, whether to: Share updates Offer support Gather feedback It’s like having a helpful companion who keeps you informed and supported. It builds strong and lasting relationships.
Bold360
APRIL 20, 2021
What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. Self-service tools give businesses data-driven insights from every customer interaction, creating a self-perpetuating feedback loop to optimize CX. That data is gold.
Expert insights. Personalized for you.
52 
Let's personalize your content