Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Share data and results of the customer experience analytics in an easy-to-use tool. Involve all the employees in the transformation: motivate the employees of the company to deliver a great customer experience.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Although customer churn might be calculated in different ways, generally the practice is to count the total amount of lost customers, percentage of lost customers or lost business value within specific time range.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Although customer churn might be calculated in different ways, generally the practice is to count the total amount of lost customers, percentage of lost customers or lost business value within specific time range.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160