CEM Comparison Loyalty Programs Touchpoint 
Retently
OCTOBER 1, 2018
Comparison – This is when leads use all the information they were offered to compare your product/service with your competitors’. SuiteCX – A very user-friendly CEM platform that comes equipped with ready-to-go customer journey mapping visualization templates. Also, it helps you improve all touchpoints.
Lumoa
FEBRUARY 9, 2023
It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service.
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