Call Recording Customer Service Strategies Multi-Channel Omni-Channel 
ProProfs Chat
JANUARY 29, 2020
Most brands today are transforming by opting to go beyond the traditional call centers and embracing multi-channel customer service channels, to help customers reach out to them with convenience. But, why is that so, and what exactly is multi-channel customer service?
NobelBiz
APRIL 27, 2021
For your customer loyalty plan to be successful, you must have tools in your contact center software that can lead your customers on their journey while also supporting your teams’ everyday work. To the extent that multi-channel customer service teams are frequently not the same from one channel to the next and interact less with them.
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