Remove Call Recording Remove Customer Base Remove Customer Change Remove Management
article thumbnail

Breaking Adoption Inertia: How to Get Teams to Stick with New Software

ChurnZero

I’ve had the pleasure of working with some incredible teams during my time in Customer Success. So, I’d like to give a quick shoutout to Lauren Dill , Director of Success & Services at Ellevation Education, and Kelly Jo Drey , Partner Success Operations Manager at FreeWill. Customers come and go. Now, let’s get started.

article thumbnail

Breaking adoption inertia: How to get teams to stick with new software

ChurnZero

I’ve had the pleasure of working with some incredible teams during my time in Customer Success. So, I’d like to give a quick shoutout to Lauren Dill , Director of Success & Services at Ellevation Education, and Kelly Jo Drey , Partner Success Operations Manager at FreeWill. Customers come and go. New product features launch.