CSM Magazine

JUNE 27, 2022

If someone reaches out to a customer service rep and isn’t treated correctly, they won’t hesitate to sever ties. Did you know that 96% of consumers leave a business due to poor customer service? Social media interactions might show that your target customers prefer live calls to robots.

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52

NobelBiz

APRIL 3, 2023

Businesses can improve customer satisfaction, increase customer loyalty, and reduce operational costs solely by focusing on quality. Why is Call Center Quality Management Important? Call center quality management is essential for several reasons. Getting new customers is great, but holding them is much better!

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business?

Customer Service 52

Customer Service Call Center CRM Customer Service Representative 52