Remove Call Recording Remove Chatbots Remove Loyalty Programs Remove Online Experience
article thumbnail

AI in Customer Experience – should I stay, or should I go?

ECXO

AI-powered chatbots, for instance, can engage with customers 24/7, provide personalized responses, and offer real-time solutions. This data provides insights into customers’ interests and helps in personalizing their online experience. This data helps in understanding customers’ mobile behavior and preferences.