AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. As a result, customers benefit from reduced wait time and faster call resolution time, especially during peak hours.

Virtual Agent 68

Virtual Agent Call Flow Self Service Contact Center 68

Interactions

APRIL 14, 2021

From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment, while simultaneously improving customer experience. And that’s why I want to share my insights with you today.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment, while simultaneously improving customer experience. And that’s why I want to share my insights with you today.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62

West Monroe

JULY 27, 2017

A well-designed IVR flow and supporting call scripts are important for a customer as they navigate through an IVR system. Amazon Connect allows users to integrate with Amazon Lex to interpret customer speech instead of navigating through menus. Metrics can be another challenging area within contact centers.

Contact Center 49

Contact Center Connections Virtual Agent Call Flow 49