Call Flow Customer Care Customer Centricity Loyalty 
Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? In fact, adherence to a standard issue call quality sheet virtually guaranties your customers will have a mediocre customer experience.
Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? In fact, adherence to a standard issue call quality sheet virtually guaranties your customers will have a mediocre customer experience.
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Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? In fact, adherence to a standard issue call quality sheet virtually guaranties your customers will have a mediocre customer experience.
Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? In fact, adherence to a standard issue call quality sheet virtually guaranties your customers will have a mediocre customer experience.
Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? In fact, adherence to a standard issue call quality sheet virtually guaranties your customers will have a mediocre customer experience.
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