How To Manage The Average Handling Time (AHT) For Contact Centers?
NobelBiz
JANUARY 17, 2022
Call Center agents’ main goal is to handle as many calls as possible effectively and without wasting time. The AHT is a KPI that contact centers always strive to improve. What is the Average Handling Time (AHT) for Contact Centers? But, how is the Average Handling Time (AHT) calculated?
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