Call Center Solutions Connections Customer Satisfaction Virtual Call Center 
ViiBE Blog
APRIL 28, 2021
If you focus too much on AHT, the overall service level of your call center will decrease. Average Speed of Answer is another call center KPI that measures how long the average customer waits before being connected with an agent. Customer satisfaction. Evaluating a call center agent.
ViiBE Blog
AUGUST 2, 2021
Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention.
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