15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements
NobelBiz
FEBRUARY 13, 2024
” Chris Robinson, featured in the NobelBiz First Contact podcast, emphasizes the strategic importance of self-service in customer retention: “By implementing comprehensive self-service options, businesses can drastically reduce churn. Call whispering is not just a feature; it’s a strategy for excellence.
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