ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

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ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

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Magellan Solutions

JULY 29, 2021

AI is a long way from replacing humans for more complicated voice calls or chats. Creating and perfecting these systems also require the human touch, says Arthur Nowak, head of the Philippines for TTEC Holdings. . Some local industry executives insist the situation isn’t as dire as many predict. AI-Powered Customer Assistants.

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