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10 Common Call Center Challenges

Magellan Solutions

Magellan Solutions improving your call center experience Philippines Every call center manager balances many things at the same time on a day-to-day basis. Advisor Buy-In / Engagement At one extreme, contact center industry in the Philippines can be monotonous.

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10 Common Call Center Philippines Challenges That Magellan Solutions Solve Differently

Magellan Solutions

Magellan Solutions improving your call center experience Philippines. Every call center manager balances many things at the same time on a day-to-day basis. . Net Promoter Scores (NPSs). Contact centers serve as a “hub” for the Voice of the Customers (VoC). Social networking comments.