Brand Values Customer Retention Definition Rewards Programs 
Joe Rawlinson
JULY 24, 2019
Did you know that research by Bain & Company found out that increasing customer retention rate by just 5% can increase profits by 25-95% ? If there’s one thing that always bears on the mind of businesses, it is this: What drives a customer to come back for more? Real-Time Customer Support.
ShepHyken
OCTOBER 13, 2017
After those dozens of doomsday opinion posts, we’re now seeing that offline retail is definitely not dead. It’s all just a part of consumer demand, and customers still demand the in-store experience. That’s important because customer-centricity continues to be the driving force behind sales, and true customer loyalty.
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