Brand Values, Customer Expectations, NPS and Roadmap

Brand Values

Customer Expectations

NPS

Roadmap

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Why is NPS ® going up or down?

Net Promoter Score

Net Promoter Score Customer Journeys Customer Experience Omni-Channel

Customer Experience Strategy: An A to Z Glossary

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Why is NPS ® going up or down?

Net Promoter Score

Net Promoter Score Customer Journeys Omni-Channel Customer Experience

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Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

FEBRUARY 20, 2024

Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs? Because if you don’t know what your customers need and expect, then how would you be able to serve them better?

Customer Satisfaction

Customer Satisfaction Self Service Strategy Customer Journeys