Lumoa

FEBRUARY 9, 2023

According to Forrester, the ladder to customer-centric transformation consists of 5 steps: Secure the executive support : customer experience transformation is set up from the top. Purposeful Leadership: Leaders operate consistently with a clear set of values. A company usually follows a set of KPIs.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

According to Forrester , the ladder to customer-centric transformation consists of 5 steps: Secure the executive support : customer experience transformation is set up from the top. Purposeful Leadership: Leaders operate consistently with a clear set of values. A company usually follows a set of KPIs.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

According to Forrester , the ladder to customer-centric transformation consists of 5 steps: Secure the executive support : customer experience transformation is set up from the top. Purposeful Leadership: Leaders operate consistently with a clear set of values. A company usually follows a set of KPIs.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160