Brand Values Contact Center First Call Resolution Wait Times 
NobelBiz
NOVEMBER 15, 2022
As the public face of your brand, agents are greatly aided by a unified agent desktop that makes it easy for them to interact with customers. Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with.
NobelBiz
FEBRUARY 15, 2023
Unified Agent Desktop is a solution that streamlines procedures and links multiple software with customer data, allowing your agents to focus on customer requirements and improve brand value with each interaction. With fewer interruptions, the first call resolution is expected to improve, and the average handling time will decrease.
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