Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. This is due to the underlying infrastructure, channel and process silos.

First Call Resolution 75

First Call Resolution Self Service Call Center Effort Score 75

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. This is due to the underlying infrastructure, channel and process silos.

First Call Resolution 40

First Call Resolution Self Service Call Center Effort Score 40

CSM Magazine

AUGUST 4, 2021

It’s no secret that the global pandemic accelerated digital transformation in almost every industry—and banking was no exception. Changing behaviors meant banks had to adapt quickly to meet new customer service needs. This trend is good news for banks. According to the Verint report, bank customers use an average of 4.1

Banking 52

Banking Self Service Customer Experience Contact Center 52

NobelBiz

AUGUST 11, 2022

Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. As a matter of fact, NobelBiz scores one of the highest First Call Resolutions in the entire industry.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52