B2C Customer Relationship Management Customer Retention Exceptional Customer Service 
ECXO
JULY 29, 2024
This strategy should include a thorough understanding of customer behaviors and preferences, aligning internal processes and culture with these insights. While it’s easy to discuss these concepts, implementing them effectively in both B2B and B2C contexts poses significant challenges.
eglobalis
JUNE 27, 2024
This strategy should encapsulate everything from understanding customer behaviors and preferences to aligning internal processes and cultures around those insights. However, while easy to write about, it is much harder to implement in both B2B and B2C contexts.
ShepHyken
JULY 24, 2023
My Comment: Is B2B customer service really that different from B2C customer service? I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. My Comment: I love a good list, and this one fits the bill.
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