7 Killer Tips for your Travel Site and Call Center to Navigate the Busy Holiday Season with Ease
Bold360
DECEMBER 4, 2016
According to Zendesk’s 2014 Benchmark report , customer service rankings dropped to their lowest during the holiday season, with the travel industry experiencing the largest -7 point drop, the most drastic in comparison to all other industries. If that’s not enough to convince you, well then there’s the average correspondence fee of $.10
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