eGain Blogs

FEBRUARY 27, 2018

Sorry, no such thing for AI in the Contact Center this time around. eGain has many killer use-cases and real-world success stories for Contact Center AI from its blue-chip clients. Here are some eye-popping ROI examples from these clients: Telco. 23% improvement in FCR (First-Contact Resolution).

Contact Center 63

Contact Center Net Promoter Score Average Handle Time ROI 63

eGain Blogs

FEBRUARY 27, 2018

Sorry, no such thing for AI in the Contact Center this time around. eGain has many killer use-cases and real-world success stories for Contact Center AI from its blue-chip clients. Here are some eye-popping ROI examples from these clients: Telco. 23% improvement in FCR (First-Contact Resolution).

Contact Center 45

Contact Center Net Promoter Score Average Handle Time ROI 45

eGain Blogs

FEBRUARY 27, 2018

Sorry, no such thing for AI in the Contact Center this time around. eGain has many killer use-cases and real-world success stories for Contact Center AI from its blue-chip clients. Here are some eye-popping ROI examples from these clients: Telco. 23% improvement in FCR (First-Contact Resolution).

Contact Center 40

Contact Center Net Promoter Score Average Handle Time ROI 40

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. What Are Call Center Efficiency Metrics?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

TechSee

DECEMBER 2, 2020

Many organizations are investing in innovations driven by customer demand and expectations that also improve KPIs such as Net Promoter Score (NPS), Average Handle Time (AHT), and First Call Resolution (FCR). Myth #3 : Remote visual assistance is a luxury that shouldn’t be considered during a financial crisis.

Net Promoter Score 109

Net Promoter Score Self Service Average Handle Time Contact Center 109

Horizon CX

MARCH 19, 2022

It found that only 10% of businesses see significant financial returns on their AI investments. Small wonder then that the ROI of AI is only being reported by 10% of businesses. So, what exactly is AI and how are organizations applying it, and most importantly, how does it either enrich or diminish the Customer Experience?

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130