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Contact Center AI: How It Can Transform Your CX

Playvox

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. Powerful, right?

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Top 10 Call Center Trends To Follow For 2023

NobelBiz

Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance.

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Top 10 Call Center Trends To Follow For 2023

NobelBiz

Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance.