Remove Average Handle Time Remove Chief Customer Officer Remove Customer Journeys Remove Voice of Customer
article thumbnail

Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

And what happens more often is that the chief– the experience leader is coming in and everybody gets territorial, or a lot of people get territorial, and they end up not getting to have control or meaningful responsibility across the end to end customer journey. And then you build up your voice of customer engine.