Remove Automatic Callback Remove Gamification Remove Technology Remove Wait Times
article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. additional hours of team talk time PER DAY… or 56.25 additional hours of talk time per 5-day work week. If you have 15 agents, that is a total of 11.25