NobelBiz

MAY 9, 2023

By automating the dialing process, dialers can connect agents to customers quickly, reducing wait times and keeping agents engaged. For example, preview or automatic preview dialers can show client information to the agent before the call is dialed. Utilizing a Local Touch product can significantly prolong the “life” of a phone number.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 17, 2023

And the best one to tackle this problem is: Automatic callback Callback is a CTI function that allows callers to request a callback if the line is busy, no agent is available to handle their call, or they just wish to be called back later. It is your responsibility to put in place the required tools.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. When you link CTI to CRM tools, your contact center can use it to efficiently manage high-volume calls while monitoring all communication operations via CTI integration.

Contact Center 52

Contact Center Call Center Social Media CRM 52