What is Computer Telephony Integration CTI for Contact Centers?
NobelBiz
APRIL 21, 2022
When you link CTI to CRM tools, your contact center can use it to efficiently manage high-volume calls while monitoring all communication operations via CTI integration. Of course, the call control can be completed with a review of the computer data associated with the calls. What is the computer telephony integration system’s purpose?
Let's personalize your content