Automatic Callback Connections Contact Center Software Wait Times 
NobelBiz
MAY 9, 2023
Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep.
NobelBiz
APRIL 21, 2022
What is CTI – Computer Telephony Integration – in Call Centers? CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. How does computer telephony integration work?
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