Remove Automatic Callback Remove Company Remove Customer Relationship Management Remove Social Media
article thumbnail

What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. And this is a decisive factor in the relationship between brands and clients. Call origin: Automatic callback and directory sharing are additional features of the CTI system.

article thumbnail

How to Achieve Customer Engagement with Call Center Technologies?

NobelBiz

Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. Engage with your customers using a variety of channels, SMS, phone calls, WhatsApp, Webchat, e-mail, Social media, and so on.