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6 Mistakes to Avoid at All Cost in Customer Service Phone Support

NobelBiz

For instance, a customer who requires assistance with the purchase process will be sent to a sales assistant agent. It is not always feasible to forecast what will occur throughout the course of the day. Your clients want your organization to be responsive and to communicate effectively.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Click-to-Dial (aka Preview Dialing ) Best for campaigns requiring thoughtful calling processes or complex sales, agents can review client information before manually initiating a call.