NobelBiz

FEBRUARY 21, 2023

While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. Customers who strongly connect to your brand are more likely to make additional purchases, remain loyal, and spread positive feedback about your business. How critical is customer engagement?

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

APRIL 21, 2022

And this is a decisive factor in the relationship between brands and clients. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Today we talk about Omnichannel and consumer 2.0. What is CTI – Computer Telephony Integration – in Call Centers?

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

AUGUST 2, 2022

Reducing call abandonment rate means connecting more with customers in a less impersonal way. They often result in higher volumes of unsatisfied customers, the feeling that the call center is not very efficient, and lower brand loyalty and customer satisfaction scores. However, call center agents are not always accessible right away.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52