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How not to act when customer service fails miserably

Service Untitled

Picture a client, who for three hours tried in vain to get an issue resolved at an alleged home security organization, and went from agent to agent until finally customer service representative Michelle left a number for the client to call.

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“To Serve Man” – a critical look at customer service

Service Untitled

He reiterated the Steven Slater 15 minutes of fame as the airline attendant slid away down the emergency chute after telling off a rude passenger. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. They then charged me for the ‘stopped check.’

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3 Customer Service Lessons (Past, Present and Future) from A Christmas Carol

Tricia Morris

According to Microsoft’s 2015 Global State of Multichannel Customer Service, 97% say that customer service is very important or somewhat important in their choice of, or loyalty to, a brand, and 62% say that they’ve stopped doing business with a brand due to a poor customer service experience.