Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Purposeful Leadership: Leaders operate consistently with a clear set of values. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

AskNicely

JUNE 20, 2015

Building your brand around customer-centric metrics is vital, and this is one big reason Bill is a heavy advocate of Net Promoter Score (NPS). This helps you understand exactly what is going on in the customers mind and what you can do to improve massively your NPS score. Share your brand values. Your NPS score.

NPS 150

NPS Net Promoter Score Effort Score Metrics 150

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Purposeful Leadership: Leaders operate consistently with a clear set of values. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160