NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 22, 2023

It comprises, among other things, the following: • The reason for the interaction is recorded. • Or more simple, the AHT encompasses both user interactions and ACW. By attempting to keep post-call work to a minimum, you are also assisting in lowering the average handling time. Why is the abandonment rate important?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

It comprises, among other things, the following: • The reason for the interaction is recorded. • Or more simple, the AHT encompasses both user interactions and ACW. By attempting to keep post-call work to a minimum, you are also assisting in lowering the average handling time. Why is the abandonment rate important?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52