2030 Average Handle Time Customer Focused Innovation 
CSM Magazine
APRIL 5, 2018
AI is expected to take over around 38% of US jobs by the year 2030. And in the UK Up to 30 per cent of UK jobs are at risk of being taken over by robots and Artificial Intelligence by the early 2030s, according to PwC. 2-way video chat allows your agent to see your customer, with their permission.
NobelBiz
FEBRUARY 21, 2023
Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance. If the agent can see which goals they are fulfilling and which require improvement, they may adjust their strategy in real time.
NobelBiz
FEBRUARY 15, 2023
Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance. If the agent can see which goals they are fulfilling and which require improvement, they may adjust their strategy in real time.
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