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Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Some of the main goals of a dialer: Increase Calling Efficiency Reduce costs Reduce human error Maximize agent talk time Increase Conversion Rate The more advanced types, such as the Predictive Dialer, can potentially detect and filter out disconnected numbers, busy lines, answering machines, and unanswered calls. billion by 2028.