Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. from 2021 to 2028 to reach USD 12.2 billion by 2028. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned.
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