The Definitive Guide to Creating a Standout Customer Experience Strategy Template
Lumoa
SEPTEMBER 11, 2023
The Customer Experience Report from PwC’s Consumer Intelligence series found that 73% of its surveyed customers made purchasing decisions based on their experience with a company. Those surveyed in PwC’s report were willing to pay anywhere from 7% to 16% more for a product from a company that offered a good experience.
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